Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.helivo.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Window

You may request a return within 30 days of receiving your order. The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Digital downloads or software
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (980) 386-3418. Provide your order number, the item(s) you wish to return, and the reason for the return.

Shipping Returns

You are responsible for the cost of return shipping unless the return is due to an error on our part. Ship the item to: 5677 South 11th Road, Charlotte, North Carolina 28264, United States. We recommend using a trackable shipping service.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at the time of delivery, or is missing parts.

Exchanges

We only exchange items if they are defective or damaged upon receipt. Contact us at [email protected] to arrange an exchange. You may be required to provide photographic evidence of the defect or damage.

User Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. https://www.helivo.store is not liable for return items lost or damaged in shipping.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. We reserve the right to modify this policy at any time. Continued use of https://www.helivo.store constitutes acceptance of any changes.

Contact Information

For questions about this policy, contact us at [email protected], +1 (980) 386-3418, or 5677 South 11th Road, Charlotte, North Carolina 28264, United States.